Policies
Please be Respectful! Contact us if you have an questions or concerns
REFUNDS
All services and products purchased from Groove Studios are non-refundable unless otherwise noted.
INJURY OR DAMAGE
Prior to your first class, through our booking website, you will be asked to sign a liability waiver and agreement. By signing this waiver, you acknowledge that you will use all equipment and perform all movements as instructed by our qualified instructors. While our instructors will guide you through each class with safety in mind, you understand that failure to follow instructions or misuse of equipment may result in injury or damage. You release and hold harmless the facility, its instructors, and staff from any and all liability for injuries, damages, or losses that may occur as a result of your participation in the class. You are fully responsible for your actions and any potential consequences.
STUDIO CONDUCT & RIGHT TO REFUSE SERVICE
Groove Studios is committed to maintaining a safe, respectful, and supportive environment for all students and staff. Disruptive, disrespectful, or inappropriate behavior toward instructors, staff, or other students will not be tolerated.
Groove Studios and its instructors reserve the right to refuse service, remove a participant from class, or revoke access to classes, memberships, or packages at any time if a participant’s behavior negatively impacts safety, or the class environment, or the overall studio experience. This decision may be made at the discretion of studio.
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This policy applies regardless of class level, membership status, or length of time at the studio.
LATE CANCEL/NO SHOW POLICY
If you need to cancel a class, please do so at least 8 hours in advance. Cancellations made less than 8 hours before the class start time will result in the loss of credit for that class. To be fair to all, no-shows for classes will be subjected to incur a $20 charge. Late cancels for classes will be subjected to $10.
CLASS CANCELLATION
Weekend Classes: If there is low enrollment by 8:00 PM the evening before, the class may be canceled.
Weekday Classes: If there is low enrollment by 12:00 PM on the day of class, the class may be canceled.
LATE ARRIVAL POLICY
Our 5-minute late policy is strictly enforced. If you arrive more than 5 minutes after the start time, you will not be allowed entry into class. Please ensure you arrive on time to avoid disruption. If you arrive late, you assume responsibility for any missed warm-up exercises and content. No refunds or make-up classes will be provided if you are not let in to a class due to lateness. Please arrive on time.
WAITLIST POLICY
If a class is full and you are on the waitlist, keep an eye on your email and the app, as the system will automatically add you to the class if a spot opens up. By joining the waitlist, you are committing to attending and paying for the class if you are added. Failure to show up after being added from the waitlist will result in no-show penalties.
FILMING AND SOCIAL MEDIA POLICY
To respect the privacy of our clients, please make an effort to ask for consent before filming or posting content that includes others. If consent cannot be obtained, ensure that any individuals visible in the background are blurred. Posting content that includes others without consent or without blurring their faces may be considered a violation of privacy and Groove Studios’ policy. If this policy is violated, you may be asked to delete the content.
NO TEACHING POLICY
In both classes and Open Pole, if you are not the instructor, please refrain from teaching other students or friends.
Also Open Pole is designed for practicing skills you already know. If you frequently teaching others or are continuously asking to be taught during Open Pole, you may be subject to a ban from future Open Pole sessions.
HYGIENE POLICY
To maintain a clean, respectful, and comfortable environment for everyone, all studio users are expected to practice good personal hygiene and clean up after themselves when using shared spaces and equipment. This includes managing body odor, and ensuring that any tools or areas used are left in good condition. If we receive multiple complaints regarding an individual’s hygiene or cleanliness habits, we will issue a formal warning. Continued issues after a warning may result in ban from the studio.